Smart services from DEWA save time and protect the ecosystem

Over 7 million smart transactions were successful between January and September 2020 by the Dubai Electricity and Water Authority (DEWA).

This achievement helped eliminate over 24,000 tons of carbon emissions. This is equivalent to planting more than 27,000 trees over a distance equal to 52 football fields. This is saving more than AED285 million.

DEWA is looking after our environment

DEWA’s MD & CEO, Saeed Mohammed Al Tayer, said that all DEWA services are available on its website and smart app, so customers can quickly and safely complete their purchases anytime and anywhere. The climate and natural resources are under this as well.

Al Tayer added that DEWA’s determination to enrich the consumer experience with smart services in turn saves them time and effort. This involves the use of the new innovative technology and resources for Artificial Intelligence (AI). This is also accomplished through the Dubai 10X initiative, which allows the Dubai government to be a world pioneer 10 years ahead of all other cities by government creativity and the reworking of conventional job processes. The Smart Dubai initiative is also great, making Dubai the smartest and happiest.

DEWA released Rammas, the interactive employee of DEWA, as well. It uses artificial intelligence to provide services to the highest levels of many things. Things like affordability, reliability, and productivity round the clock on DEWA’s smart networks and platforms. Rammas reacts to written and audible Arabic and English customer enquiries on DEWA’s smart app & website ( Also Facebook profile, Amazon’s Alexa, Google Home, robots, and DEWA’s checked WhatsApp Company account on WhatsApp Business (04 601 9999).

From January 2017 to the end of September 2020, Rammas answered about 3.9 million enquiries, including 200,000 responses through WhatsApp. It completed 5,688 transfers for bill payments. DEWA turned all its consumer happiness centres into self-service centers at the end of Q1 2020. DEWA has been the first government agency to allow its customers in the consumer happiness centers to perform all their purchases themselves using smart devices. Using video calls, customers can also connect with DEWA workers from various industries.

You might also like