du, a subsidiary of Emirates Integrated Telecommunications Company, has launched its new “Care Connect” platform.
Which provides businesses with a comprehensive and effective solution to ensure the quality and efficiency of network services.
The platform is aimed at supporting du’s current and new business customers who rely on the company’s managed communication services.
It is designed to make a positive impact in enhancing network service transparency and facilitating smooth communication across departments.
du New Platform “Care Connect” Services
du has designed its new platform with advanced features and tools.
In order to collect complex network data, classify it, and turn it into actionable insights.
The platform brings together different elements and functions of network service quality assurance.
Moreover, it integrates them into a single interface.
Which is providing a comprehensive solution to the challenges faced by businesses in managing the uncoordinated platforms and services of third-party providers.
This integrated solution aims to enhance the operational efficiency of IT managers, system engineers and service managers.
In addition to IT operations teams, thereby contributing to improving customer experience standards.
Karim Benkirane, du’s Chief Commercial Officer, said:
Our new platform represents a qualitative shift in our approach to enterprise network management.
By converting complex data into actionable insights.
We will enable our enterprise customers to focus on their core business growth goals while ensuring network service quality.
The launch of this platform highlights our ongoing commitment to driving digital transformation and delivering more innovations that are tailored to our customers’ needs.
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Challenges faced by service providers
Service providers often face challenges related to the lack of consistency.
Or integration of management tools that come with third-party platforms.
du’s “Care Connect” platform addresses these challenges by integrating these tools into a single management model.
The platform aggregates network data across multiple services, classifies it.
And then converts it into useful insights for improving service quality and reporting on performance in a smooth and straightforward manner.
The platform’s functions and features help to reduce the complexity of service management.
It also reduce the need to constantly switch between applications to collect data.
Which is increasing the level of connectivity and integration in service management.
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Enhanced customer interaction
The platform also enhances customer interaction by providing a shared view of network performance indicators.
This allows customers and IT managers to monitor their services in real time and provide feedback to service providers.
Which is creating a collaborative environment that ensures continuous improvement in operations.
du’s “Care Connect” platform is a valuable addition to the company’s portfolio of managed services.
Because it offers a comprehensive and effective solution to the challenges faced by businesses in ensuring the quality and efficiency of their network services.
The platform’s advanced features and tools.
As well as its focus on customer interaction, make it a powerful tool for businesses looking to improve their IT infrastructure and operations.
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