dnata Travel Promotes Amal Mohammed Ahmed to Vice President of Global Operations
dnata Travel, a global leader in travel services, has announced the promotion of Emirati Amal Mohammed Ahmed to the position of Vice President of Global Operations.
Supporting the company’s ambitious regional and international growth plans from its headquarters in the UAE.
In her new role, Amal will lead dnata Travel Group’s operations division.
Establishing it as a center of excellence, driving automation, streamlining manual processes, and fostering continuous innovation in customer service.
Leading a Global Team
Amal will oversee a team of over 2,000 travel experts.
Across dnata’s global contact centers in the UAE, UK, Serbia, the Philippines, and India.
Her teams provide customer service support to millions of travelers worldwide, catering to dnata Travel Group.
As well as third-party clients, including major global airlines.
She will continue to be based in Dubai and will report to John Bevan, CEO of dnata Travel Group.
Multi-Channel Solutions
Commenting on the appointment, John Bevan said:
“Amal has played a key role in expanding dnata’s global contact centers, supporting the increased number of travel companies worldwide.
By providing multi-channel, multilingual solutions available 24/7 to millions of travelers.
As we redefine our business model to consolidate our brands under new business lines and drive our global strategy across regions.
We are delighted to have Amal lead the operations function.
Ensuring we continue to deliver essential customer support solutions to our businesses and the wider travel industry.”
Extensive Experience
Amal brings extensive experience in customer service, having been with the Emirates Group for over 20 years.
In her most recent role, she led dnata’s global contact center solutions as Vice President of Global Shared Services.
Her previous positions include serving as Vice President of Shared Services for HR at Emirates Group.
She holds a Master’s degree in Aviation Management with distinction from Coventry University, UK.
Over the past three years, Amal and her team have successfully expanded dnata’s global presence.
Besides that, they increased the number of clients for dnata’s contact centers, with plans for further expansion in the future.
For 35 years, the UAE has led global efforts to combat neglected tropical diseases, specifically since 1990, when the late Sheikh Zayed bin Sultan Al Nahyan, may God bless his soul, donated $5.77 million to the Carter Center, in support of efforts to eradicate Guinea worm… pic.twitter.com/qSjVyg5RDS
— UAE Voice (@uae_voiceeng) January 30, 2025
Amal Mohammed Ahmed is Driving the Future Growth
In her new role, Amal Mohammed Ahmed will support dnata’s growth strategies across various business sectors.
Aiming to expand its customer base through innovative customer service solutions across the following:
- Bookings
- Sales
- Post-sales support
- Contract loading
- Quality assurance
- Compliance monitoring
- Project management
- Business intelligence
